Terms and Conditions

1. Business Customers and Consumers

1.1. Some of these terms apply to consumers only, some apply to business customers only. Business customer terms are marked as such.

1.2. All other terms apply to all customers.

1.3. You are classed as a business customer if you indicate to us that the goods supplied by us will be used during your business or if you use the goods during your business.

1.4. If you are not a business customer, you are a consumer. Nothing in these terms affects your statutory rights as a consumer.

2. Price

2.1. All prices are quoted and invoiced for excluding VAT unless otherwise stated, clients should include for all applicable VAT and taxes for their projects.

2.2. Our quotations are only valid for 7 days unless agreed otherwise in writing.

2.3. ‘Fitting’ or ‘Installation’ prices only include the insertion of the frame into the opening and fixing it with screws unless otherwise stated.

2.4. Prices quoted by on-site teams are indicative only and must be confirmed by a formal request for quotation.

2.5. Plant or equivalent lay bar installation services are not included as part of the standard installation package unless specifically quoted for.

2.6. All prices are quoted with a basic technical understanding of the project and therefore may change once the project has commenced.

3. Delivery and installation

3.1. 5.1. All delivery times quoted are only estimated, we reserve the right to adjust these in case of any supplier or customer generated issues.

3.2. Our quoted delivery times start from the point of receiving and confirming a full and final order confirmation.

3.3. If we fail to deliver within a reasonable time [6 full calendar months from the originally estimated delivery date], you may cancel the contract by informing us in writing subject to:

3.3.1. Good not undergoing the manufacturing process either at our factory or with our suppliers.

3.3.2. You fully indemnifying Smart Vision Systems Ltd against any claim you may have.

3.3.3. Cancellation before reasonable time as defined above will make you liable for the full deposit and any further amount relating to the supply of goods.

3.4. We may deliver goods in instalments. Each instalment is treated separately and may be invoices separately.

You will provide at your expense any necessary site assistance for the unloading and storage of goods at your premises/delivery address unless otherwise quoted for.

3.5. If you fail to take delivery within a reasonable time we may cancel the contract and inform you of that in writing:

3.5.1. You fully indemnify Smart Vision Systems Ltd of any claim you may have against it.

3.5.2. You agree that your deposit will be lost and will not be refundable.

3.5.3. You will be fully liable for any storage fees and any outstanding balance to Smart Vision Systems Ltd.

3.6. Failure to agree and confirm a delivery date by the customer within 6 months of the order being placed allows Smart Vision Systems Ltd to cancel the contract leading to a full loss of the deposit by the customer.

3.7. Unless otherwise quoted for ‘Fitting Service’ only includes:

3.7.1. Inserting the unit into the opening

3.7.2. Fixing the unit with screws

3.7.3. Installing the glass into the unit

3.7.3.1. This only applies to glass units under 100kg.

3.8. The provision of silicone may be cancelled if quoted if the property in the opinion of Smart Vision Systems Ltd is not suitable for this method of sealing.

3.9. Installation lead times quoted on site are only estimates, however these installation ties are quoted as a single consistent block of time. Should the customer request Smart Vision Systems Ltd to install in intervals or at no fault of Smart Vision Systems Ltd cause the block to be broken the customer shall be liable for any additional installation days to be charged at a rate of 10% of the original installation value or at a rate of £350 per day whichever is greater.

4. Delivery and Safety

4.1. We may decline to deliver if:

4.1.1. We believe that it would be unsafe, unlawful or unreasonably difficult to do so

4.1.2. The premises or access to them are unsuitable for our vehicles.

4.1.3. You have an outstanding balance with our accounts department.

5. Payment Terms

5.1. Our standard payment terms are 50% deposit and 50% final payment 1 business day prior to delivery.

5.1.1. Parts are to be paid at 100% pro-forma rate

5.1.2. Front doors are to be paid at 100% pro-forma rate

5.1.3. Service calls are to be paid at 100% pro-forma rate

5.1.4. Expedited installation and or goods production is to be paid at 100% pro-forma rate

5.2. If you have an approved credit account where you pay us after receipt of goods and services payment is due to us no later than 14 business days after the invoice date.

5.3. If you fail to pay us in full on the due date:

5.3.1. We may suspend or cancel any future supply of goods

5.3.2. We may cancel any discount offered to you

5.3.3. You must pay us interest at the rate of 100% per annum compounded on a monthly basis.

5.3.4. You must pay us recovery and any legal fees that we have accrued in relation to the debt.

5.3.5. You must pay us £150 per hour for administrative tasks relating but not limited to chasing the debt, legal or pre-legal action.

5.4. You do not have the right to set off any money you claim from us against anything you may owe us, unless formally agreed in the form of a ‘Credit Note’.

5.5. While you owe money to us, we agree that Smart Vision Systems Ltd is entitled to a lien on any goods that have been supplied to you until you have paid us in full.

5.6. You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur directly or indirectly and including legal costs on a full indemnity basis following any breach by you of any of your obligations under these terms.

6. Contract Amendments

6.1. Any request to amend the contract by you should be made in writing in the form of a variation order, once this has been accepted by Smart Vision Systems Ltd the variation will form part of the original contract however it will not be subject to the same estimated delivery date as the core contract.

7. Title

7.1. Consumers section 18 Sale of Goods Act 1979 applies.

7.2. Until you pay all debts you may owe us:

7.2.1. All goods supplied by us remain our property.

7.2.2. You must store them so that they are clearly identifiable as our property,

7.2.3. You must insure them against the risk for which a prudent owner would insure them and hold the policy on trust for us.

7.2.4. Business Customers: You must inform us in writing immediately if you become insolvent.

7.2.5. Business Customers: If your right to use and sell the goods ends you must allow us to remove the goods.

7.2.6. Business Customers: We have your permission to enter any premises where the goods may be stored

7.2.6.1. At any tie to inspect them

7.2.6.2. After your right to use and sell them has ended to remove them using reasonable force if necessary

7.3. Despite our retention of title of the goods we have the right to take legal proceedings to recover the price of the goods supplied should you not pay us by the due date.

7.4. You are not our agent. You do not have the authority to make any contract on our behalf or in our name.

8. Risk

8.1. The goods are at your risk from the time of delivery.

8.2. If goods are delivered not as described please contact us within 14 days of delivery for us to rectify this issue, please be aware that goods must be undamaged and as delivered at the time of a replacement. If the product is damaged, we will not be able to replace the goods.

8.3. Delivery takes place either:

8.3.1. At our premises (if you are collecting or arranging carriage)

8.3.2. At your premises or site delivery (if we are arranging carriage)